- Shipping & Returns
Shipping & Returns
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 30 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition, if any returns don't reach us in a saleable condition then they may not be liable for a full refund.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
The majority of our products are sent via Parcelink Express with the remaining orders being delivered by Royal Mail or locally by ourselves. Orders up to 20Kgs are £10.00 with orders above being charged at an extra 30p per kilo thereafter.
All orders placed before 12noon we will aim to send out the sameday (not guaranteed, depending on how busy we are) - usually on next day delivery - all orders placed after the 12noon deadline will be sent out the following working day.
We deliver to UK Mainland (not including Scottish Highlands) only. Any customers from outside mainland UK i.e. Ireland, Scottish isles/Highlands etc. must contact us first before ordering as the delivery charge will be significantly higher, Delivery is within 3 working days to customers outside UK Mainland.