Frequently Asked Questions

All our orders are sent out on a 1-2 working day delivery service.

This varies depending on the weight, size and location of the order. The delivery charge will be automatically calculated when you add items to the shopping cart.

We don’t offer free delivery as standard as we try to keep our delivery charges separate rather than hiding them within the cost of the items, that way you know exactly what you are paying for your products.

Yes, simply select the collection from branch option when checking out, your order will then be sent to the relevant branch. Once picked you will receive an e-mail or a phone call to let you know that your order is ready for collection.

As a rule our couriers (except on some occasions the Royal Mail) only deliver on a weekday, however if you do require an urgent Saturday delivery we can offer this on occasion. This will incur a premium charge.

Depending on the location and items you have ordered our couriers may leave the items in a safe place, if the driver deems safe to do so. Alternatively the driver will
leave a note with instructions to re-arrange the delivery.

We always endeavour to have all orders packed up and dispatched in a timely manner however we are aware that issues across courier networks can arise which can
delay deliveries. This is something that unfortunately is out of our control. We cannot accept any responsibility for any delays that are outside our control, we also recommend that customers do not book any tradesmen before receiving their goods to prevent any delays.

Upon dispatch of your order you should receive an e-mail confirming dispatch along with any tracking information for your relevant courier. Alternatively you can track your order by dropping us an e-mail at dispatch@buildingplasticsdirect.co.uk

Our aim is for your order to be received in full and in excellent condition. You would need to check your order for any visible packaging damage upon receipt of your order. If there is visible damage then please sign as damaged. Any damages will need to be reported to us within 24 hours of receiving your delivery, All
damages should be e-mailed to dispatch@buildingplasticsdirect.co.uk along with evidence of the damaged items. Failure to do so may result in an
unsuccessful claim.

If you would like to return a product/order then please contact us at dispatch@buildingplasticsdirect.co.uk

We will pay for the return cost if the product/s are faulty or damaged. In all other cases, you must pay the costs of return. Initial postage costs from us will not be refunded.

We aim to issue a refund within 48 hours of receiving your order back to us, however due to some busy periods these refunds can take up to 7 days.

No, you don’t have to sign up for an account before ordering however doing so will keep you up to date with any future offers and help speed up the ordering process for future orders.

We accept a wide range of payment methods including Credit/Debit Cards & Paypal. Most major credit cards are accepted.

We use Paypal’s secure payment portal to process any of our payments. All of your details are kept secure and confidential.

Yes, all prices stated on the website are including vat. A full Vat invoice will be issued with any orders.

Yes, you can call our sales team on 01226 770774 (asking for online sales) or e-mail dispatch@buildingplasticsdirect.co.uk Our team is available Monday to Friday between 8am and 4.30pm.